Terms of Service
Welcome to CallConciergeHQ Last Updated: November 2025
These Terms and Conditions govern your use of our website, www.callconciergehq.com, and all AI-powered voice receptionist services provided by CallConciergeHQ.
By accessing or using our services, you agree to be legally bound by these Terms.
If you do not agree, please stop using our services immediately.
1. Company Information
Business Name: CallConciergeHQ
Location: London, Kensington, England |W8 4LZ| 3 Hornton Place, First Floor Office
Contact: [email protected]
Website: www.callconciergehq.com
2. Definitions
“Service” refers to our AI receptionist, voice automation, call answering, booking, transcription, and workflow solutions.
“User,” “Client,” “You” refers to any individual or business accessing or using our services.
“AI Agent” refers to our AI-powered voice receptionist and call-handling system.
“Platform” refers to our website, integrations, and connected third-party tools.
3. Eligibility
To use CallConciergeHQ services, you must be:
At least 18 years old
Legally able to enter binding contracts
Using the service for lawful business purposes
4. Description of Services
CallConciergeHQ provides:
AI voice receptionist services
Automated call answering
Call transcription and summarisation
Lead intake and booking services
Missed-call automation
Message forwarding
CRM integration
Analytics and reporting
We may improve, update, or modify features without prior notice.
5. Client Responsibilities
By using our services, you agree to:
Provide accurate business information
Obtain necessary permissions for call handling
Inform your customers if legally required (regarding AI call handling)
Comply with your local laws and industry regulations
Not misuse, manipulate, or exploit the system
You are responsible for maintaining the security of your integrations, API keys, and logins
.
6. AI Call Handling & Automated Processing
You acknowledge that:
Calls may be answered by an AI system
Responses are generated algorithmically
AI decisions may influence message routing or booking actions
Transcriptions and recordings may be processed to enhance service quality
We do not guarantee human-level accuracy in:
Transcriptions
Sentiment understanding
Decision-making
Interpretation of user intent
You accept responsibility for reviewing important information processed by the AI.
7. Call Recording & Legal Compliance
Your use of CallConciergeHQ constitutes consent to:
Call recording where legally permitted
Storage of transcripts and call metadata
Processing by third-party providers such as OpenAI, Twilio, and GoHighLevel
You, the client, are responsible for knowing local call recording laws, such as:
One-party consent
Two-party consent
Business disclosure requirements
CallConciergeHQ is not liable for compliance breaches related to your call handling practices.
8. Payment Terms
All payments are handled securely through Stripe
Subscription fees may recur monthly or annually
Fees are non-refundable unless otherwise stated
Failure to pay will result in service suspension
We may update pricing with notice.
9. Free Trial & Automatic Billing
Call Concierge HQ may offer a free trial period to allow businesses to evaluate our services.
A valid payment method is required to start a free trial.
Unless cancelled before the end of the free trial period, your subscription will automatically convert to a paid monthly plan on day 22, and your payment method on file will be charged the applicable recurring fee.
By starting a free trial, you expressly authorize Call Concierge HQ to store your payment details and charge your payment method automatically at the end of the trial period unless cancelled beforehand.
10. Cancellation Policy
You may cancel your free trial at any time before the end of the trial period to avoid being charged.
Cancellations may be submitted via email, phone call, or other reasonable communication methods provided during onboarding.
It is the customer’s responsibility to ensure cancellation is received and confirmed before the trial end date.
Failure to cancel before day 22 constitutes acceptance of the paid subscription.
11. Billing & NO Refund Policy
All paid subscriptions are billed on a flat monthly basis unless otherwise stated in writing.
Once a free trial converts to a paid subscription, all charges are non-refundable, including partial months, unused services, or early termination, except where required by law.
12. Results Disclaimer
Call Concierge HQ provides AI-powered call handling, follow-up, and revenue recovery systems designed to reduce missed opportunities and improve operational efficiency.
We do not guarantee specific financial outcomes, revenue increases, or business performance.
Results vary based on call volume, sales processes, pricing, market conditions, and internal operations.
13. Cancellation & Termination
You may cancel anytime by contacting support or using the customer portal.
We reserve the right to terminate services immediately if:
You breach these Terms
You abuse the service
You engage in fraudulent or illegal activity
Your business poses compliance risks
Upon termination, access to recordings, transcripts, and AI agents may be revoked.
Trial Abuse & Service Limitations
We reserve the right to limit, suspend, or terminate any free trial at our discretion if we detect misuse, abuse, excessive usage, or attempts to avoid payment.
14. Data Use & Privacy
Your privacy is protected under our Privacy Policy, which forms part of these Terms.
By using our services, you consent to:
Processing of voice data, transcripts, and metadata
Use of anonymised data to improve service performance
Data storage with secure third-party providers
Read our full Privacy Policy.
15. Third-Party Services
CallConciergeHQ integrates with:
GoHighLevel (CRM)
OpenAI / ChatGPT (AI processing)
Twilio (telephony)
Stripe (payments)
Cloudflare (security & CDN)
Google Analytics (analytics)
We are not liable for:
Outages
Errors
Data breaches
Latency
Limitations of third-party platforms
16. Service Availability
We aim for high availability but do not guarantee:
24/7 uptime
Error-free operation
Uninterrupted call handling
Perfect AI accuracy
We are not responsible for downtime caused by:
Network issues
Third-party outages
Maintenance
API failures
Force majeure
17. Limitations of Liability
To the fullest extent permitted by law, CallConciergeHQ is not liable for:
Lost revenue due to missed or incorrectly processed calls
AI misinterpretations
Delayed or failed bookings
Inaccurate transcripts
Errors caused by third-party services
Business losses of any kind
Your use of the service is at your own risk.
18. Indemnification
You agree to indemnify and hold harmless CallConciergeHQ from claims arising from:
Misuse of the service
Violation of these Terms
Call-handling compliance failures
Use of inaccurate AI outputs
19. Intellectual Property
All content, branding, logos, software, and materials on CallConciergeHQ are protected by copyright and trademark law.
You may not:
Copy
Modify
Resell
Reverse engineer
Repurpose
…any part of the service without written permission.
20. Updates to These Terms
We may revise these Terms at any time.
Continued use of the service signifies acceptance of updated terms.
21. Governing Law
These Terms are governed by the laws of England & Wales.
Any disputes shall be resolved exclusively in the courts of England.
22. Contact Information
For questions or legal concerns:
📧 Email: [email protected]
📍 London, England, Kensington
W8 4Lz | First Floor Office.
🌐 Website: www.callconciergehq.com